Grey merino wool sauna hat hand made by JJsaunaco

Return & Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our return policy carefully before making a purchase.

Returns

• Items must be returned within 30 days of the original purchase date.

• To be eligible for a return, the sauna hat must be unused, in its original condition, and in its original packaging.

• The item must be received and inspected by us before any refund is granted.

Return Process

To initiate a return, please contact us with your order number and reason for return. Once your return is approved, you will receive instructions on how to send the item back.

Return Shipping Costs

• The buyer is responsible for all return shipping costs.

• We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Refunds

• Refunds will only be issued after the returned item has been received and inspected.

• Once approved, refunds will be processed to the original payment method.

• Please allow several business days for the refund to appear on your statement, depending on your payment provider.

Non-Returnable Items

We reserve the right to refuse returns that do not meet the above conditions.

Our sauna hats are designed to enhance your sauna experience by helping regulate head temperature and protect your hair from excessive heat exposure. Each hat is carefully crafted using high-quality, heat-resistant materials to ensure comfort, durability, and long-lasting performance. Due to the natural properties of the materials used, slight variations in texture, size and colour may occur, making each piece unique. For best results, we recommend allowing your sauna hat to air dry after each use and only recommend hand washing our sauna hats as washing machines can damage the wool felt or merino wool materials we also recommend storing it in a cool, dry place. Proper care will help maintain its shape, insulation properties, and overall longevity.